Over 100 registrars participated in this year’s edition and indicated an even higher overall satisfaction rate of 98% (against 96% for 2015).
99% of respondents endorsed Afnic’s professionalism, 97% endorsed Afnic’s performance (up 3 percentage points compared with 2015) and 98% stated they trusted the association.
Management of Afnic domain names and infrastructure, account monitoring and administration were among its strengths, with satisfaction rates higher than 95%.
Registrars said they particularly appreciated the quality of the association’s relationships, including the level of the answers provided by customer relationship officers, as well as Afnic’s technical support and dispute management procedures.
The launch in 2016 of the publication of its data as open data and operational working groups to involve members of the association with developments in products and services were commended.
Among the points for improvement, registrars would like Afnic to increase its operational communication on social networks, even though the overall satisfaction of its communication is higher than 85%.
Registrars would also like to see an improvement in the methods used to promote the .FR that Afnic runs jointly with them, as well as the processing time for requests made by email.
Afnic would like to warmly thank all the registrars who participated in the survey.