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Afnic’s telephone helpdesk is now available 24/7

Home > Observatory and resources > News > Afnic’s telephone helpdesk is now available 24/7


Whether you need to talk, to get advice, or have expert analysis…, our helpdesk has extended its office hours to respond to all of your requirements, wherever you are, whatever time it is, whenever you need it, with hosting in English and French.

  • Note:

While the helpline will be available any time of the day or night, including weekends and holidays, e-mails will only be processed during the day, i.e. from 09:00 to 18:00 Paris time, weekends and holidays excluded.

  • Remember:

Telephone helpdesk open 24 hours a day, 7 days a week.

Bilingual reception service: English and French



About Afnic

Afnic is the acronym for Association Française pour le Nommage Internet en Coopération, the French Network Information Centre. The registry has been appointed by the French government to manage domain names under the .fr Top Level Domain. Afnic also manages the .re (Reunion Island), .pm (Saint-Pierre and Miquelon), .tf (French Southern and Antarctic Territories), .wf (Wallis and Futuna) and .yt (Mayotte) French Overseas TLDs.

In addition to managing French TLDs, Afnic’s role is part of a wider public interest mission, which is to contribute on a daily basis, thanks to the efforts of its teams and its members, to a secure and stable internet, open to innovation and in which the French internet community plays a leading role. As part of that mission, Afnic, a non-profit organization, has committed to devoting 11% of its Revenues from managing .fr Top Level Domain to actions of general interest, in particular by transferring €1.3 million each year to the Afnic Foundation for Digital Solidarity.
Afnic is also the back-end registry for the companies as well as local and regional authorities that have chosen to have their own TLD, such as .paris, .bzh, .alsace, .corsica, .mma, .ovh, .leclerc and .sncf.

Established in 1997 and based in Saint-Quentin-en-Yvelines, Afnic currently has nearly 90 employees.