The AFNIC carried out a satisfaction survey with its registrars in order to evaluate the quality of its welcome services and to identify
its necessary improvements.
This survey covered 24 specific points, grouped in 5 major categories:
handling time of the requests;
relevance of the answers;
quality of the documents available.
The global satisfaction rate, on all categories, is of 84%.
The main point underlined by the registrars is the handling delay (90% satisfaction rate), the welcome and the
relevance of the answers are close as well (80% and 82% respectively).
Among the identified necessary improvements are: the bilingual (French-English) welcoming, the follow-up of more acute issues and in consequence, the
skills of the Support team on legal questions. Actions have been planned in order to work in this direction.
A majority of the registrars who answered the survey also showed their interest in potential training courses organized by the AFNIC on
The AFNIC and its Support team would like to thank the registrars who took the time to answer this first survey. Some two-way contacts will
be established with the registrars that have expressed discontent on some specific points.
Our Support is open:
from Monday to Friday,
from 9.00 am to 12.00 pm and from 1.30 pm to 6.00 pm (local time, CET UTC+1, CEST UTC+2).
Exceptional closings or disturbances are notified on our Operations chapter.
You can contact our Helpdesk:
by phone: +33 1 39 30 83 00;
by e-mail: please use the contact form.
About the AFNIC
(Association Française pour le Nommage Internet en Coopération )
Non-profit organization, the AFNIC is in charge of the administrative and technical management of the .fr (France) and .re (Reunion Island) Internet domain names.
The AFNIC brings together public and private members: representatives from the French government, Internet users and Internet Service Providers (Registrars).