The AFNIC carried out a satisfaction survey with its registrars in order to evaluate the quality of its welcome services and to identify
its necessary improvements.
This survey covered 24 specific points, grouped in 5 major categories:
the welcome;
handling time of the requests;
relevance of the answers;
difficulties met;
quality of the documents available.
The global satisfaction rate, on all categories, is of 84%.
The main point underlined by the registrars is the handling delay (90% satisfaction rate), the welcome and the
relevance of the answers are close as well (80% and 82% respectively).
Among the identified necessary improvements are: the bilingual (French-English) welcoming, the follow-up of more acute issues and in consequence, the
skills of the Support team on legal questions. Actions have been planned in order to work in this direction.
A majority of the registrars who answered the survey also showed their interest in potential training courses organized by the AFNIC on
specific cases.
The AFNIC and its Support team would like to thank the registrars who took the time to answer this first survey. Some two-way contacts will
be established with the registrars that have expressed discontent on some specific points.
Further information
Our Support is open:
from Monday to Friday,
from 9.00 am to 12.00 pm and from 1.30 pm to 6.00 pm (local time, CET UTC+1, CEST UTC+2).
Exceptional closings or disturbances are notified on our Operations chapter.
You can contact our Helpdesk:
by phone: +33 1 39 30 83 00;
by e-mail: please use the contact form.
About the AFNIC
(Association Française pour le Nommage Internet en Coopération )
Non-profit organization, the AFNIC is in charge of the administrative and technical management of the .fr (France) and .re (Reunion Island) Internet domain names.
The AFNIC brings together public and private members: representatives from the French government, Internet users and Internet Service Providers (Registrars).
Further information.
About Afnic
Afnic is the acronym for Association Française pour le Nommage Internet en Coopération, the French Network Information Centre. The registry has been appointed by the French government to manage domain names under the .fr Top Level Domain. Afnic also manages the .re (Reunion Island), .pm (Saint-Pierre and Miquelon), .tf (French Southern and Antarctic Territories), .wf (Wallis and Futuna) and .yt (Mayotte) French Overseas TLDs.
In addition to managing French TLDs, Afnic’s role is part of a wider public interest mission, which is to contribute on a daily basis, thanks to the efforts of its teams and its members, to a secure and stable internet, open to innovation and in which the French internet community plays a leading role. As part of that mission, Afnic, a non-profit organization, has committed to devoting 11% of its Revenues from managing .fr Top Level Domain to actions of general interest, in particular by transferring €1.3 million each year to the Afnic Foundation for Digital Solidarity.
Afnic is also the back-end registry for the companies as well as local and regional authorities that have chosen to have their own TLD, such as .paris, .bzh, .alsace, .corsica, .mma, .ovh, .leclerc and .sncf.
Established in 1997 and based in Saint-Quentin-en-Yvelines, Afnic currently has nearly 90 employees.
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