The video shows the resources available to assist Afnic users and customers in all the areas and issues involved in domain names. Emilie Turbat, head of the Customer Service, explains the purpose of the two departments:
- the Customer Support department informs holders of domain names, registrars, web agencies, and intellectual property consultants about the management or technical issues involved in domain names.
- The four Account Managers provide day-to-day assistance to registrars in managing their customer accounts and carrying transactions on domain names. This recently created team informs registrars as early as possible about all the changes and innovations affecting domain names, such as when the .fr TLD was opened to holders throughout Europe, or when the registration of IDNs and accreditation of registrars was opened, and so on.