2026 customer satisfaction survey: happy registrars

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10/01/2026

Afnic, the registry operator for .fr domain names, conducted the 2026 edition of its annual survey of its 300 registrar customers accredited for the registration and management of .fr domain names[1].

The overall satisfaction level was very high, with 99% of respondents satisfied, a figure up on 2025 (95%). The top-box score (“entirely satisfied”) also improved on 2025, up from 62% then to 74% in 2026.

Although the response rate was stable compared with 2025, at 5.6%, 78% of those respondents have been partners of Afnic for 10 years or more (11% between 5 and 10 years, 6% between 2 and 5 years and 5% under 2 years) – a figure which speaks volumes. This participation from its long-standing partners reflects the fruitful exchanges and cooperation that Afnic and its accredited registrars have established and maintained since Afnic’s creation. Two registrar representatives even serve as permanent members of Afnic’s Board of Trustees.

Another sign of this trust placed in Afnic, the survey revealed a very high Net Promoter Score (NPS) of 98%[2], ranging from 6 to 10, up on the 96% achieved in 2025.

And this high level of satisfaction was consistent across all registrar profiles, ranging between 94% and 100%.

In terms of technical aspects:

Satisfaction with the registration interfaces (API REST, EPP, web) was very high at between 96% and 100%.

Afnic’s infrastructure management scored well, with a 99% satisfaction rate for data reliability and response times.

In terms of customer and commercial relations:

Exchanges with Afnic’s Customer Relations department were highly appreciated, with a 100% satisfaction score for the quality of the responses provided and understanding of customers’ requests.

Invoicing management was also deemed excellent, achieving a 100% satisfaction score for accuracy and for support in the event of any issues.

Here’s what our registrars have to say:

Afnic is seen as an organisation that is “trustworthy” (100%), “professional” (99%), “efficient” (98%), and “attentive” (97%), and that “promotes digital solidarity” (99%).

Thank you!

Our thanks go to all of our accredited registrars and respondents. We look forward to hearing your future thoughts and feedback.

[1] The survey was carried out between 6 April and 22 May 2026 by MV2 Conseil.

[2] The Net Promoter Score measures the likelihood of a customer recommending a company, an association, a brand, a product or a service to their friends or colleagues.

About Afnic

Afnic is the acronym for Association Française pour le Nommage Internet en Coopération, the French Network Information Centre. The registry has been appointed by the French government to manage domain names under the .fr Top Level Domain. Afnic also manages the .gf (French Guiana), .gp (Guadeloupe), .mq (Martinique), .pm (Saint-Pierre and Miquelon), .re (Reunion Island), .tf (French Southern Territories), .wf (Wallis and Futuna) and .yt (Mayotte) French Overseas TLDs.

In addition to managing French TLDs, Afnic’s role is part of a wider public interest mission, which is to contribute on a daily basis, thanks to the efforts of its teams and its members, to a secure and stable internet, open to innovation and in which the French internet community plays a leading role. As part of that mission, Afnic, a non-profit organization, has committed to devoting 11% of its Revenues from managing .fr Top Level Domain to actions of general interest, in particular by transferring €1.3 million each year to the Afnic Foundation for Digital Solidarity.
Afnic is also the back-end registry for the companies as well as local and regional authorities that have chosen to have their own TLD, such as .paris, .bzh, .alsace, .corsica, .mma, .ovh, .leclerc and .sncf.

Established in 1997 and based in Saint-Quentin-en-Yvelines, Afnic currently has nearly 100 employees.