Every year, Afnic conducts a survey of its distribution network composed of some 350 registrars accredited to offer their clients, whether private individuals or professionals, .fr domain names. Find out the results of the 2025 survey[1] by the MV2 institute.
This annual survey is an opportunity for registrars to review their relationship with Afnic, evaluate the services provided and express their expectations.
The overall satisfaction rate with Afnic was once again high in 2025 (95%) despite a slight fall to its 2023 level (95% vs. 99% in 2024 vs. 95% in 2023).
The recommendation score for Afnic products and services also remained strong at 96% vs. 98% in 2024.
The satisfaction rate for various other points was predominantly positive, with scores of over 90%.
Afnic’s image is also still considered excellent. With scores between 93% and 98%, it is seen as innovative, effective and attentive to its customers. But more than that, Afnic is recognised as an actor promoting digital solidarity, an association committed to the digital transformation of VSEs/SMEs, and as being socially and environmentally responsible.
As for our customers’ primary expectations, they encompass include better information and knowledge of our additional offerings such as .FR Rush, .FR Performance and our training courses.
The survey also highlights the importance of security issues for registrars. A significant proportion of registrars expressed a desire for support for the transposition of the NIS 2 directive, for example.
Afnic would like to thank all the respondents and each of its accredited registrar customers. We will continue our efforts to build a safe and stable Internet together, never losing sight of the overarching aim of excellence in the fields of security, service quality and resilience.
[1] Survey conducted from 5 May to 6 June 2025.
About Afnic
Afnic is the acronym for Association Française pour le Nommage Internet en Coopération, the French Network Information Centre. The registry has been appointed by the French government to manage domain names under the .fr Top Level Domain. Afnic also manages the .re (Reunion Island), .pm (Saint-Pierre and Miquelon), .tf (French Southern and Antarctic Territories), .wf (Wallis and Futuna) and .yt (Mayotte) French Overseas TLDs.
In addition to managing French TLDs, Afnic’s role is part of a wider public interest mission, which is to contribute on a daily basis, thanks to the efforts of its teams and its members, to a secure and stable internet, open to innovation and in which the French internet community plays a leading role. As part of that mission, Afnic, a non-profit organization, has committed to devoting 11% of its Revenues from managing .fr Top Level Domain to actions of general interest, in particular by transferring €1.3 million each year to the Afnic Foundation for Digital Solidarity.
Afnic is also the back-end registry for the companies as well as local and regional authorities that have chosen to have their own TLD, such as .paris, .bzh, .alsace, .corsica, .mma, .ovh, .leclerc and .sncf.
Established in 1997 and based in Saint-Quentin-en-Yvelines, Afnic currently has nearly 90 employees.
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