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AFNIC offers a clearer look at its quality of service (QoS) performance

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07/08/2010

Service continuity, quality and availability
As part of its official appointment as the .fr domain name Registry, AFNIC is committed to disclosing details about its performance in relation to its quality of service targets.
The QoS targets are described in Appendix 3 of the Agreement signed with the State and focus on:

The DNS service (Domain Name System);
The registration service;
Customer service.

A dashboard will be published every month on the website dedicated to AFNIC’s operational news at the following address:

http://operations.afnic.fr/en/documents#quality
The dashboard is aimed at promoting greater transparency and speed of response. It also reinforces the communication system already in place, especially the operational news website which provides a real-time snapshot of service performance as well as scheduled maintenance operations and forthcoming projects.

About AFNIC
(Association Française pour le Nommage Internet en Coopération )
Non-profit organization, AFNIC is in charge of the administrative and technical management of the .fr (France) and .re (Reunion Island) Internet domain names.
AFNIC brings together public and private members: representatives from the French government, Internet users and Internet Service Providers (Registrars).
Further information.